Refund policy
Refund Policy
Thank you for your purchase. We hope you are happy with your artwork. However, if you are not completely satisfied with your purchase, you may be eligible for a return, refund, or exchange according to the terms below.
Returns
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Returns must be initiated within 14 days of delivery.
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The artwork must be returned in its original condition and packaging.
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To initiate a return, please contact us at contact@fabiomarinho.com with your order number and reason for the return. We will provide further instructions for returning the artwork.
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Return shipping costs are the responsibility of the customer, unless the return is due to damage, a defect, or an error on our part.
Refunds
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Once we receive and inspect the returned artwork, we will notify you of the approval or rejection of your refund.
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If approved, the refund will be issued to your original method of payment.
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Shipping costs paid for the original delivery are non-refundable unless the return is due to damage, a defect, or an error on our part.
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Please note that your bank or credit card company may require additional time to process and post the refund.
Exchanges
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If you wish to exchange an artwork, please contact us at contact@fabiomarinho.com.
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Exchanges are subject to availability and must be initiated within 14 days of delivery.
Non-Returnable Items
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Custom or commissioned artwork is non-refundable, unless it arrives damaged, defective, or significantly different from the approved specifications.
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Artwork returned in a condition other than its original condition, or without appropriate original packaging, may not be eligible for a refund.
Damaged or Defective Items
If your artwork arrives damaged or defective, please contact us as soon as possible at contact@fabiomarinho.com and include photos of the artwork and packaging. We will work with you to resolve the issue.
Contact Us
If you have any questions about our refund policy, please contact us at:
contact@fabiomarinho.com
+1 (701) 491-2395
