Política de reembolso
Refund Policy
Thank you for your purchase. We hope you are happy with your art. However, if you are not completely satisfied with your purchase, you may be eligible for a refund or exchange according to the terms below.
Returns
- All returns must be initiated within 30 days of the purchase date. The item must be returned in its original condition and packaging.
- To initiate a return, please contact us at [your email address] with your order number and reason for the return. We will provide you with further instructions on how to return the item.
- Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
Refunds
- Once we receive your returned item, we will inspect it to ensure it is in its original condition. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
- Please note that it may take some time for your bank or credit card company to process and post the refund.
Exchanges
- If you wish to exchange an item for a different one, please contact us at [your email address]. Exchanges are subject to availability and must also be initiated within 14 days of the purchase date.
Non-Returnable Items
- Custom or commissioned artwork is non-refundable unless it arrives damaged or defective.
- Items that are returned in a condition other than their original state or that are returned after the 14-day return window may not be eligible for a refund or exchange.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at [your email address] with photos of the damage or defect. We will work with you to resolve the issue.
Contact Us
- If you have any questions about our refund policy, please contact us at contact@fabiomarinho.com or +1 (701) 491-2395
